Live Chat Comes to the Guaranty Bank Website April 10

Remember 1990? George Bush, Sr. was President, Madonna was topping the charts with “Vogue” and the Internet as we know it was invented. It’s hard to remember a time before the Internet, but it really wasn’t all that long ago.

But wow, think how much the Internet has changed since then. Last year the United States saw nearly $400 billion in online shopping, a simply staggering amount of money. But as fast as technology continues to advance, conducting business online becomes more and more simplified. For instance, in mere minutes you can open an account, apply for a loan or pay all your bills right here on But if you have a question or concern no one really wants to jump on the phone or wait for email correspondence.

Luckily, that’s going change on April 10. We are launching live chat, a simple text feature that connects you directly with our Springfield-based customer service department. When you need something, simply click on the “Chat with us” button in the corner of the screen and a customer service representative will be there to answer your questions in no time.

The live chat feature, powered by industry-leader SightMax, will appear on every page of the Guaranty Bank website, so no matter where you are a customer service representative is just a click away. The hours for live chat are the same as our customer service hours – Monday through Friday from 8 a.m. – 6 p.m. and Saturday from 9 a.m. – 1 p.m. We look forward to chatting with you!

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